Welcome to Megh Travels! By accessing or using our website, mobile app, or services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before proceeding.
1. Definitions
- “We,” “Us,” “Our” refer to Megh Travels.
- “You,” “Your” refer to the customer or user of our services.
2. Booking and Services
- All bookings are subject to availability. Confirmation of your booking will be provided via email or SMS.
- You are responsible for providing accurate and complete information during the booking process.
- Any special requests (e.g., child seats, specific vehicle types) must be communicated at the time of booking and are subject to availability.
3. Payment Terms
- Full or partial payment is required to confirm a booking, depending on the service.
- We accept payments through secure online methods, including credit/debit cards and UPI.
- All charges are inclusive of applicable taxes unless stated otherwise.
4. Cancellations and Refunds
- Cancellation policies vary based on the type of service booked (e.g., taxi, hotel). Details are provided at the time of booking.
- Refunds, if applicable, will be processed in accordance with our Refund Policy.
- We reserve the right to cancel bookings due to unforeseen circumstances (e.g., weather conditions, technical issues). In such cases, you will receive a full refund or an alternative arrangement.
5. User Responsibilities
- You must ensure that your conduct does not cause harm or inconvenience to others during the use of our services.
- You are responsible for safeguarding your account credentials and booking details. Notify us immediately in case of unauthorized access.
6. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
- Our responsibility is limited to providing the services as per the confirmed booking.
- We are not responsible for delays or cancellations caused by factors beyond our control (e.g., traffic, natural disasters).
7. Prohibited Activities
You agree not to:
- Use our services for illegal or unauthorized purposes.
- Tamper with or disrupt our website, app, or network systems.
- Misuse promotional offers or discount codes.
8. Intellectual Property
- All content on our website and app, including text, images, logos, and trademarks, is the property of Megh Travels and is protected by intellectual property laws.
- You may not reproduce, modify, or distribute our content without prior written consent.
9. Governing Law
- These Terms and Conditions are governed by the laws of India.
- Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Shillong, Meghalaya.
10. Amendments
- Megh Travels reserves the right to update these Terms and Conditions at any time without prior notice. The updated terms will be effective immediately upon posting.
11. Contact Us
For any questions or concerns about these Terms and Conditions, you can reach us at:
Megh Travels
Address: M/S Hanuman Bux Indrachand Police Bazar, Shillong, Meghalaya – 793001
Email: meghtravels2022@gmail.com
Phone: +91 82599 70942 / +91 88372 11281
