At Megh Travels, we aim to provide the best services to our customers. However, we understand that cancellations or changes in plans may occur. This Refund Policy outlines the terms and conditions for refunds related to our services. By using our services, you agree to the terms of this policy.
1. Eligibility for Refunds
Refunds are applicable under the following circumstances:
- If you cancel your booking within the specified cancellation period as per the service terms.
- If Megh Travels cancels your booking due to unavoidable circumstances, such as operational issues or natural disasters.
- If the service provided does not match the booking details or expectations, subject to investigation.
2. Cancellation and Refund Process
- To request a refund, you must initiate the cancellation through the same platform you used for booking (e.g., website, mobile app).
- Refund requests must include the booking ID and proof of payment (if required).
- Refunds will be processed only after verifying the eligibility and cancellation terms.
3. Refund Amount
The refund amount depends on the cancellation policy of the specific service booked:
- Taxi Services: Cancellations made at least 24 hours before the scheduled time are eligible for a full refund. Late cancellations may incur a cancellation fee.
- Hotel Bookings: Refunds are subject to the hotel’s cancellation policy, which will be disclosed at the time of booking.
- Tour Packages: Partial refunds may be provided based on the cancellation timeline and non-refundable expenses.
4. Refund Timeline
- Refunds will be processed within 7-10 business days from the date of approval.
- The refund will be credited to the original payment method used during booking.
- Delays in processing may occur due to bank or payment gateway policies.
5. Non-Refundable Scenarios
Refunds will not be provided in the following cases:
- No-shows or failure to use the booked service.
- Cancellations made outside the specified cancellation period.
- Services affected by factors beyond our control, such as weather, traffic delays, or natural disasters.
- Non-refundable components, such as government taxes or processing fees.
6. Changes to Bookings
If you wish to modify your booking instead of canceling, you may do so (subject to availability). Any additional costs incurred due to changes will not be refunded.
7. Dispute Resolution
If you are dissatisfied with the refund decision, you can contact our customer support team for clarification. We are committed to resolving disputes amicably.
8. Contact Us
For questions or assistance regarding cancellations and refunds, please contact:
Megh Travels
Address: M/S Hanuman Bux Indrachand Police Bazar, Shillong, Meghalaya – 793001
Email: meghtravels2022@gmail.com
Phone: +91 82599 70942 / +91 88372 11281
